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5. National Environment Agency (NEA)

General Waste Collectors

NEA licenses general waste collectors (GWCs) in Singapore as well. GWCs primarily serve commercial and industrial premises.

Each class of GWC is licensed to handle a certain type of waste, as follows:

  • Class A: Inorganic waste (construction debris, excavated earth, tree trunks, discarded furniture, appliances, wooden crates, pallets and other bulky items) and recyclables from residential property and other premises covered in section 10(1)(c) of the Environmental Public Health Act
  • Class B: Organic waste (food and other putrefiable waste from domestic, trade and industrial premises, markets and food centres)
  • Class C: Sludge and grease (sludge from water treatment plants, grease interceptors, water-seal latrines, sewage treatment plants, septic tanks and waste from sanitary conveniences in ships and aircraft)

The application, updating and renewal of General Waste Collector (GWC) licence can be done online.

Advisories on Overfilling & Overloading

The conditions for licence require GWCs to ensure that open-top containers (OTC) are not overfilled. Overloading can damage a vehicle’s chassis and affect its stability during steering and braking. This compromises the safety of both drivers and other road users. For more information, please click here.

Application for disposal Account & iWMS for GWCs

Application for Disposal Account and Application for Opening of Disposal Account

Application for Registration/De-registration of Vehicles for Refuse Collection

Please contact the following should you require clarification on:
GWC licensing matters – Mr Ho Rongjian at DID: 6708 6079 or email:

Disposal Accounts and iWMS – Mr David Tang / Ms Teng Guat Hwa at DID: 67319310, fax: 67319731 or email: /

Please call our 24-hour NEA hotline 1800-2255-632 after office hours or if the officers are not at their desks.

Illegal Dumping

The illegal dumping of waste of any kind is a serious offence. It pollutes the environment and can be a hazard to public health. If a member of the public observes illegal dumping taking place, they can contact the NEA Call Centre at 1800-CALL-NEA (18002255632) and provide the following information;

  • Date, time and location of dumping
  • Vehicle registration number
  • Your name and contact number

All calls are treated with the strictest of confidence.


According to the Miscellaneous Offences (Public Order and Nuisance) Act (CHAPTER 184) Part V 32. Touting for Business states that;

Any person in any public road, public place, place of public resort or vehicle on a public road who, in connection with any trade or business (whether or not carried on by that person), solicits any other person persistently or in any manner as to cause or be likely to cause annoyance to that other person shall be guilty of an offence and shall be liable on conviction to a fine of not less than $1,000 and not more than $5,000 or to imprisonment for a term not exceeding 6 months or to both and, in the case of a second or subsequent conviction, to a fine of not less than $2,000 and not more than $10,000 or to imprisonment for a term not exceeding one year or to both.

For more information, please click here.

Rodent Control

Rodents have adapted well and thrive where food, water and shelter are easily accessible. They multiply quickly in poorly managed bin centres and refuse chutes. Rodents carry and transmit various diseases, and may also pose serious hygiene problem through its urine and faeces.

The key strategy in managing rodent infestation is to remove food sources and areas of harbourage. Maintaining proper housekeeping is also essential for eliminating areas where rodents can nest and breed.

All stakeholders, including land owners, building managements and food shop operators must therefore put in place a good system of housekeeping, refuse management and routine pest control checks and treatment.

You may refer to the sample rodent control programme contract specifications recommended for service buyers to incorporate into the pest control contract to ensure good rodent surveillance and control in the respective premises/area:

Eating Establishments

Full contract specifications
Annexes A to E